John DiMarco on Computing (and occasionally other things)
I welcome comments by email to jdd at cs.toronto.edu.

Tue 23 Sep 2008 21:52

How to buy a Computer
For years I have been asked for my advice about buying computers. My advice has changed over the years, because computers have changed, but one thing seems to be constant: a great many people seem to be very insecure about buying computers. This leads to a great deal of angst, and sometimes to purchases that are much more expensive than they need to be. But there are a few common-sense principles that are generally constant:

1. Think carefully about how the computer is going to be used.
This is the key principle that overrides all others. A computer is a tool. Tools are useful only when they can be used effectively. Do not choose a computer that does not fit with the way you use computers. For example, if you are a small person and like to work in many different places, a large and heavy laptop, or worse, a desktop, will not be a good choice: it is worth investing in something small, light and easily carried. If you are a gamer, particularly if you plan to invest a great deal of time playing games that require high-performance video, you'd best invest in a desktop with high performance graphics, even if it is expensive. Playing a demanding game on a cheaper machine with poor video performance will be frustrating. But if you merely browse the web and run productivity applications like spreadsheets and word processors, investing in high-performance gaming computing is a waste of your money.

2. If a better option is available for a lot more money, choose it only if you know you need it.
Insecurity about buying computers prompts people to pay a great deal more money for things that they think they might need: particularly a fast CPU (the computer's processing unit) or a high-end computer model instead of a lower-end one. The price difference can be significant: a high-end model can cost 3-4x the price of a lower-end model, and a high-end CPU can more than double the cost again. For example, the base configuration of the lowest-end home desktop with the lowest-end CPU on Dell Canada's web site is currently $329; the highest-end base configuration with the highest-end CPU is $3150. That is an order of magnitude difference in price. Put another way, the high-end configuration is the price of a formal dining-room suite. The low-end configuration is the price of a single chair in that dining-room suite. If you are paying the high-end price, make sure you need what you are paying for.

3. If a better option is available for only a little more money, chose it unless you know you don't need it.
If it only costs $20 to get a little more memory, a bit faster CPU, or a potentially useful device like a webcam, a fax modem, or a media card reader, why not get it, especially if it's much more money and less convenient to get it separately later? An integrated webcam is a $20 option on many laptops; adding later an external webcam of comparable quality that clips onto your laptop may cost you as much as $90. Or, for example, a fax modem may sound like obsolete technology, and it is, but it can be very convenient to send a fax from your computer by simply printing to the "fax" printer and typing a phone number. The one exception here is to watch out for large price increments for tiny increases in hard drive size: the price difference between a 250G and a 320G hard drive should be a on the order of $10, not $60-70. While one may argue that there is perhaps some value in paying a bit extra for the convenience of ensuring that your computer comes with a decently large hard disk, even a small hard disk these days is quite large. Another thing to consider: if the price difference between a notebook and a desktop is fairly small, and there is no compelling reason to choose a desktop over a notebook, just get a notebook.

4. Assess carefully your need for extended warranties.
Extended warranties can be expensive. However, if you are accident-prone (coffee over the keyboard, dropping your laptop), anxious or risk-adverse, an extended warranty may be worthwhile, particularly the sort that covers accidental damage. Note, though, that on average one spends much less over the lifetime of the computer to repair it (often $0) than one would pay for an extended warranty. Such warranties are often bought out of insecurity, and are highly profitable for computer vendors and technology stores. If, however, you do not expect to have free funds to handle an unexpected repair, especially if the computer is particularly expensive, an extended warranty may be worthwhile as a form of insurance.

5. Don't panic. Most of the available options are all reasonable choices.
Most computers are quite acceptable: there are few bad choices. Choosing a computer is most often a matter of choosing the best choice from among good choices. So relax: even if you miss the best choice, you'll probably end up with a perfectly good computer.

6. Don't forget backups.
The most valuable part of your computer is your data. Make sure you have backups of it, so that if something bad happens to your computer, you will not lose your data. You can always replace a computer. Can you replace your data? The easiest way to back up data is to buy an external hard disk and copy your data to it. Buy that external hard disk when you buy your computer. Yes, you can back up to writeable DVDs if you want, or copy to flash memory of some sort, but it can be a lot of work to divide up your data into DVD-sized chunks, and backups that are a lot of work often turn into backups that are not done.

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