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February 2011
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Hot Yam! Retreat

It’s reading week, so instead of taking up your precious reading time, I’m going to post some pictures.  I was up at Hart House Farm at the end of January for a retreat with Hot Yam! and again this past weekend for the  Food-In Conference, so I thought I’d share a few pictures (click to …

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Nonereliable

If your pocket calculator made a mistake every ten operations, would you still use it?  Or if the brakes of your wheeled-vehicle of choice only worked 99.9% of the time, would you keep using it?  Or what if one in every thirty flushes resulted in your toilette backing up and surprise alligators streaming out?  After …

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I am Customer. Hear me ring!

Prologue

A fair numbers of people are under the impression I don’t own a cellular phone. I do.1  In fact, as of September, I’ve been the unhappy owner of an Android phone that’s more “special” phone than smartphone. The reasons for my discontent, as I’ve alluded to in a past blog post, lie in …

Continue reading I am Customer. Hear me ring!