I am the primary contact for office staff technical support. You can reach me by:
email: dcshelp [at] cs [dot] [dot] [dot]
office phone: 416.978.0347
cell: 416.617.3106
The preferred method is by email. dcshelp is read by two staff (myself and Alex DiMarco) and logged so anyone covering can read back if need be.
The phone numbers and my home number are also in the dcsweb directory: < https://dcsweb.cs.toronto.edu/people.php?peopleid=125 >
Feel free to send email anytime 24/7. The office phone has an answering machine. Cell or home calls between 7am and 11pm, please :)
Email will generally reach me within 2 hours max, usually much less. I might be away from the office phone for longer than that, use the cell # if there's no response to a voice message in a reasonable time.
Note this is for matters of urgent priority or less. Things that are of emergency status (fire, flood, personal safety), contact 911 (9.911) or U of T police (8.2222).
My area of responsibility is you and your computer, i.e. everything between you and the wall or floor outlet. If you can tell the problem lies there, contact me. I'm your point of contact to CSLab's core services. Core services are described at http://www.cs.toronto.edu/support/
If you are not sure what the problem is, contact me. I'll look into whether it is isolated or system wide. If it is system wide I will escalate it to CSLab staff (i.e. software@cs or hardware@cs ).
If you are absolutely positive it is a core problem, (affects staff and faculty, people are milling about in hallways, etc.), contact me and cc: software and/or hardware.