Hi; This is a reminder of the support request path for office staff. Contact info ============ I am your primary contact. You can reach me by email: _spamblocked_@cs.toronto.edu phone: 416.978.0347 cell: 416.617.3106 For help replace _spamblocked_ in the email address above with the first 7 letters of the name of this page. Method ====== The preferred method is by email. The phone numbers and my home number are in the dcsweb directory: < https://dcsweb.cs.toronto.edu/people.php?peopleid=125 > Hours of service ================ Feel free to send email anytime. The office phone has an answering machine. Cell or home calls between 7am and 11pm, please :) Email will generally reach me within 2 hours max, usually much less. I might be away from the office phone for longer than that, use the cell # if there's no response to a voice message in a reasonable time. Note this is for matters of urgent priority or less. Things that are of emergency status (fire, flood, personal safety), contact 911 (9.911) or U of T police (8.2222). Who to contact ============== My area of responsibility is you and your computer, i.e. everything between you and the wall or floor outlet. If you can tell the problem lies there, contact me. If you are not sure what the problem is, contact me. I'll look into whether it is isolated or system wide. If it is system wide I will escalate it to CSLab staff (i.e. software@cs or hardware@cs ). If you are absolutely positive it is a system wide problem, (affects staff and faculty, people are milling about in hallways, etc.), contact me and cc: software and/or hardware. Regards, lloyd -- Lloyd Smith CDF SysAdmin