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References
in the i* thesis | | 
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  Action-Workflow Model
A more systematic approach is also found in the Action-Workflow model (which is based on the earlier work of [Winograd86], each process step is modelled in terms of a four-phase loop - proposing, agreeing, performing, and accepting - between a customer and a performer.
[Medina-Mora92]
» See also: earlier work
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