However, wether an intentional element should indeed be raised is still a matter of judgement and choice of the user. (p47)

Conversely, elements that are workable and viable can still be raised - for example, in the hope of even better solutions.(p47)

The SR model provides representation for distinguishing between raised and unraised goals [goal is meant generically repesenting any of the intentional elements]. (p48)

We use the term issue to avoid confusion with the term goal, which is used to refer to (one type of) intentional element in the process model.(p48)

An issue is a design goal, which is addressed during process design by constructing altering process stuctures (which are made up of intentional elements - goals, tasks, resources, and softgoals).(p48)

The selective raising of issues can be used to limit the scope of a process redesign effort. In a smaller scope effort, one would avoid raising issues that are high up in some means-ends hierarchy. (p48)

Some propoents of business process reengineering adovate radical change for dramatic improvements. In the SR model. this would mean raising issues (asking "why") at very high levels in the means-ends hierarchy, and then seeking new solutions to those very high-level goals.(p48)