Troubleshooting SSH problems

Putty times out after inactivity

If your PuTTY session times out after about 15 minutes inactivity it is most likely due to a driver for your network card turning off your network card to save power. Disabling power saving either for the network card or for your entire computer should prevent this from happening.

Alternatively you can set the keep alive feature in PuTTY to 60 seconds to prevent your network card from going into stand-by mode. To do this open PuTTY, select your session, click "Load", click "Connection", set "Seconds between keepalives" to 60, click "Session", then click "Save".

If your PuTTY disconnects when you are actively using it please contact your POC to help troubleshoot the issue.