It is widely accepted that sustaining Business and Information
Technology (IT) alignment is a complex task, due to the lack of
appropriate alignment methodologies, rapid changes in running
business processes and insufficient IT techniques to cope with
such changes. One way of achieving successful alignment is the
development of an IT system which meets business expectations.
This is only possible if IT analysts take the organizational
environment into account prior to implementing the system.
This paper presents an organizational goal-oriented requirements
elicitation approach which will allow the IT department to better
understand the business goals of the organization to enable them
to develop an IT system which will meet business expectations.
It also describes what kind of goal modelling and human input
is required in order to implement the "automatic modelling IT
infrastructure" methodology. A process of order management in
an automobile company has been used as a case study to validate
the approach.